There has been a security issue with my email, and hackers have partially taken control of it. I have changed my registered email address in other applications linked to my email. However, Midas does not allow changing the registered email address. They have made it possible to change the phone number, but I fail to understand the logic behind not allowing an email change. For any information changes other than the phone number, they have provided an email address. I have been sending emails to that address for six months, but I have never received a response. By sheer luck, the hackers who accessed my email did not take any action on my Midas account. But if they had, who would have been held responsible? The so-called "visionaries" who refuse to allow email changes? Or the support team that completely ignores user emails? I believe this is a serious security issue.
I am currently an active user of Midas, but the certainty of my continued usage is in question after recent incidents. The first issue involves a change in my account number. The representative viewing this complaint can also check previous active records. The initial problem of the account number c...
I have been unable to access my Midas and Midas Crypto accounts for the past 24 hours. When I called customer service, I was kept on hold for 20 minutes. The first representative stalled me with generic responses, and only after insisting was I transferred to Rojna Hanım. She used the same scripted ...
I lost access to my Payoneer account because I changed my phone number and could no longer recover my email. I reported this issue to Payoneer via email, explaining my situation in detail. They requested a video of my ID and front-and-back photos for verification, which I promptly sent. They assure...
I accidentally entered the wrong email address while creating my BetterMe account, and the system didn’t prompt me for verification. When I contacted live support to update my email, they claimed, "You’ll receive a response via email"—which is completely absurd since I cannot access the incorrect em...
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