On August 11, 2024, my Microsoft account was hacked despite having two-factor authentication enabled. My password and recovery email were changed without my knowledge or consent. Although my phone is registered with the account, the hacker disabled this option, preventing me from resetting the password via phone.
When I contacted Microsoft, they advised me to fill out a recovery form. However, the hacker, who likely used a bot, is continuously submitting forms, causing me to reach the daily limit, making it impossible for me to complete the recovery process. I received a response from Microsoft customer service stating that there is nothing they can do at this point.
All my bank accounts and sensitive information were stored in this compromised account. This is an unbelievable security breach, and they are not providing any solution. I urgently request support in resolving this issue.
On December 29, 2024, my Steam account, which I have been using for over 10 years, was stolen despite being secured. My email address and phone number associated with the account were changed, and now I cannot log in. I still have access to my original email address, but I need help recovering my ac...
I’ve been locked out of my Microsoft account for over two weeks because I forgot my password and recently changed my phone number. Since the old number is no longer active, I can’t receive the verification code needed to reset my password. I’ve submitted the account recovery form multiple times, ca...
Since the beginning of 2025, I have been unable to access my Hotmail account (Er********@hotmail.com). When I try to reset my password, the system asks me to receive a verification code via my phone number, but I get the message: “this verification method is not working, try another method.” I also...
I purchased my Microsoft account several years ago and unfortunately, around one month ago, my account was hacked and the email address was changed without my consent. Microsoft informed me that my account would be blocked for 1 month and then I could reset the email. I patiently waited for a month ...
I cannot log in to my Hotmail account, which I have used for years, because it keeps sending a verification code to my old phone number, even though I remember the password. Despite filling out the recovery form correctly multiple times, I have not received any positive response from the Microsoft t...
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