Can’t Access My Old MSN and Hotmail Accounts — Microsoft Keeps Rejecting Recovery Info

Emre
September 28, 2025 10:43 AM16

I have been actively using my email accounts e*****@msn.com and e*******@hotmail.com for many years**, but for the past few months, I have been unable to access either of them. Even though I enter the correct password, it is not accepted, and during the account recovery process, my personal information and phone number are repeatedly rejected by the system.

I also tried to reset my password using both my alternative email and phone number, but every attempt has failed.

When I contacted the support team, no solution was offered, and I now suspect that my access has been deliberately blocked.

Both of these accounts contain critical information, work correspondence, and personal data accumulated over the years.
These are 15–20-year-old accounts, and I urgently request that they be restored and reopened immediately.

Please resolve this issue as soon as possible.

Comments

Similar Complaints

Hotmail Password Reset Failing — Code Not Reaching My Phone

Sinan
October 9, 2025 10:01 AM70

For about a month, I’ve been unable to access my Hotmail account (s*************@hotmail.com)**. Even though I’m enterin...

I Report Unauthorized Changes and Loss of Access to My Hotmail Account

Hilal
September 24, 2025 12:10 AM39

Since the beginning of 2025, I have been unable to access my Hotmail account (Er********@hotmail.com). When I try to res...

Locked Out of My Hotmail Account Due to Incorrect Password

Necla
October 2, 2024 11:55 AM118

Microsoft has blocked access to my Hotmail account after I mistakenly entered the wrong password. Now, I’m unable to rec...

Can’t Access My Outlook or Gmail Accounts — Lost Phone Number

Raif
September 23, 2025 3:46 AM26

I can’t sign in to my Outlook account, and the old phone number linked to it is no longer active, so I have no way to ac...