On March 14, 2025, at 19:38, I purchased BNX coins on MEXC’s spot market, but they are not showing up in my account. My funds are also missing, and I have no idea where my money or coins have gone.
I am struggling to contact support because all communication channels are in foreign languages, making it very difficult to explain my issue. I need urgent assistance—if this is a technical issue, MEXC must notify me immediately and provide a resolution.
I demand that MEXC investigates this problem and restores my missing funds or coins as soon as possible. Please contact me directly to resolve this issue!
On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...
On October 26, 2025, at 14:02, the USDT balance in my MEXC Global account was transferred—without my knowledge—first to my spot wallet and then at 14:04 to a BNB wallet. I did not make this transfer, and it was done completely without my authorization. Even though I have two-factor authentication (2...
I transferred coins from B* exchange to my MEXC account**, but despite the transfer being successfully completed on B*'s end, the funds have not appeared in my MEXC account. I have submitted all necessary records and support tickets, yet I am still being kept waiting with no resolution. Every time ...
On November 15, I logged into my MEXC exchange account from my new phone. Although the login was successful, I noticed that none of the coins in my spot wallet were visible. I’m experiencing the same issue when logging in through the web—my balances are not showing in my spot account. My registered...
I recently updated the MEXC mobile application following a new version release, and since then, my dollar balance has completely disappeared from my account. I had previously purchased dollars through the platform, and they were showing correctly in my wallet. However, after the update, my assets no...
