I purchased the Merrell Morphlite GTX model shoes on February 12, 2025, through Pazarama.com. Even though the shoes were advertised with Gore-Tex waterproof technology, they started taking in water after a short period of use. I specifically chose this product and paid a premium price because of the GTX waterproof feature, so experiencing water leakage even during normal daily use was extremely disappointing.
Approximately one month ago, I sent the product to warranty service by cargo shipment. After the inspection, I was informed that there was no manufacturing defect and therefore no action would be taken. I absolutely do not accept that a Gore-Tex product leaking water should be considered user error, and I believe the inspection report does not reflect the reality of the issue at all.
For this reason, I am considering filing a complaint with the Consumer Arbitration Committee. I request a full refund of the amount I paid for the product. I also want other consumers considering the Merrell Morphlite GTX model to be aware of this experience before making a purchase decision.
Approximately 5 months ago, I purchased a pair of Merrell Gore-Tex boots from Vault Store in Erzincan. Even though I only used the boots for short city commutes between school and home, mostly while traveling by car, the boots leak water every time it rains. A product advertised as having Gore-Tex w...
I purchased a pair of Merrell walking shoes from Kasaba Store approximately 6 months ago. I only used the shoes during the summer season for about one month in total, yet a tear developed in the connecting section near the middle of the sole. Experiencing such a problem after such short and normal u...
On January 8, 2026, I purchased a pair of Merrell Siren 4 Mid GTX women’s outdoor boots (J5005336) from the Gusse store through Trendyol. I used the boots for only about 1.5 months in total, and I wore them very carefully and kept them extremely clean. Despite this limited and careful use, small ope...
Approximately 9 months ago, I purchased a pair of Merrell Women’s Femmes shoes from the Mantadoor store located in Diyarbakır Winstown Mall for approximately $172. I bought these shoes because I trusted the outdoor quality and durability associated with the Merrell brand. However, within a short per...
The product I bought from UGG started leaking water within a week, despite being labeled as waterproof. If a ₺10,000 pair of boots can't keep water out, how expensive does a pair need to be for that? I returned the product, but the refund was denied. They claimed the boots were water-resistant, not ...
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