Temu Transaction Successful, but Items Cancelled And Cash Not Refunded
On 25 March 2026, I placed an order for wigs and closures on Temu and was given a Moniepoint account number to make paym...ent. I transferred a total of ₦45,535 from my Opay account to the Moniepoint account details provided by Temu for this order. After making the payment, I later received a notificat
I made a payment of ₦20,800 through OPay bank transfer to the account provided during checkout for a Temu order.After the payment was successful, the order did not update to “paid,” “warehouse processing,” or any shipping status. I later cancelled the order, but after cancellation the entire order disappeared from my account.I have not received:- any refund to my bank,- any Temu credit,- or any refund status update.Customer support keeps responding only that the order was cancelled, but my concern is that the money was successfully deducted from my account and has not been returned.