Melbet Issue With Aviatrix Rewards And Winnings Not Credited To Main Balance

I am a Melbet customer and I am experiencing an ongoing issue with the Aviatrix game in the casino section. When I open the reward case in Aviatrix, it shows a specific amount (for example 1.29 MAD), but this money is not being credited to my main balance. At the same time, there is a visible error in the reward text where code-like values such as {amount} and {skins} are shown instead of proper information. In addition to this, I have previously won other amounts in Aviatrix and completed the bonus wagering requirements within the same game, but those winnings were also not transferred to my main balance. In the past, these types of rewards were credited to my account normally, but since yesterday and today they are no longer being added to my balance. I contacted your customer support about this problem, but they either do not clearly understand my issue or just keep telling me that it is still under review. I am not receiving any concrete explanation about why my rewards and completed bonus winnings are not being credited, nor a clear timeline for resolution. I kindly request that my account be checked in detail, that all missing Aviatrix rewards and winnings which met the wagering requirements be credited to my main balance, and that I receive a clear written explanation of the reason for this issue and the final outcome, instead of only being informed that it is “under processing”.