5
Resolved

Melbet Instapay Withdrawals Delayed and Still Not Received

Mostafa
Mostafa
Melbet
June 11 7:46 PM30

I am writing regarding a withdrawal issue I experienced with my Melbet account. On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373***. In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP. Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion. I kindly request that my withdrawal, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

June 12 12:05 PM (16 hours after complaint)

Hello, We understand how important timely and smooth withdrawal transactions are for our users. We sincerely apologize for the inconvenience you experienced. In order for us to investigate the situation in more detail, please share the following information with us: Transaction date Transaction time Payment method used A screenshot of the transaction (you can obtain this from the transaction history section in your account) Once we receive the required information, we will thoroughly review the matter and work to provide a solution as quickly as possible. Best regards, Melbet Team

Mostafa
Mostafa
June 12 12:45 PM

Method Instapay Now It is a withdrawal it's been 36 hours so far

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