I have a Megapari account with ID 1226998701, and I am experiencing a serious issue with a withdrawal that has not been paid. On April 11, 2024, at 13:59, I requested a withdrawal of KES 1,710 to my Airtel Money account in Kenya under transaction reference Request №4715303457. Despite several days passing since the request, the funds have still not been credited to my Airtel Money account.
Since submitting the withdrawal request, I have repeatedly received the same vague, automated responses instructing me to “wait 24 hours,” without any clear explanation of the delay or what is causing the issue. I have contacted Megapari through both email (suppo**@megapari) and live chat multiple times, but every time I request an update, I receive the same response with no real assistance or clarification.
I request that my withdrawal of KES 1,710 under Request №4715303457 be processed and paid to my Airtel Money account immediately. If there is an issue, I expect a clear and detailed explanation along with a concrete solution. I also expect Megapari to stop sending repetitive automated replies and provide proper customer support to resolve this matter promptly.