I purchased the 780g insulin pump for my daughter, who is currently six years old, approximately one year ago. At first, there was a problem with one of the sensors, rendering it unusable. Despite reaching out to Medtronic customer service, I have yet to receive the replacement sensor they promised, even after a whole year has gone by. Whenever I reach out, they always inform me that the item is currently unavailable and will be shipped as soon as it becomes available. When I reached out to them 8 months ago, they were quick to shift the blame to their headquarters instead of taking responsibility. I believe we were unable to utilize a total of 5 sensors because of the same problem. However, I chose not to report the other sensors as I was aware that they would not provide replacements. At present, the price of each sensor is more than ₺700. There are other issues with Medtronic that I have not even mentioned. Although the prices of their products are quite high, the level of service provided is disappointingly low.
I’ve been using the Medtronic 640G insulin pump for 7 years, and recently, a crack appeared around the battery cap. Given the age of my pump, I decided to upgrade to a newer model. Despite contacting the company and explaining the urgency of the situation, they assured me they would follow up, but i...
I was informed that my malfunctioning 740G insulin pump would be replaced under warranty, but it’s been nearly 3 months, and I’m still waiting for the...
I have been using a Medtronic insulin pump for 11 years. This is the first time I've encountered such indifferent behavior. My pump malfunctioned with a screen error a month ago. They assured me they would take care of it and provide a new device under warranty, but claimed there was no stock availa...
I'm having a big problem with my Medtronic insulin pump (serial number PCR958693H) because of a motor error that has made it impossible to use. Even though I'm in a bit of a hurry, I still haven't heard back from Medtronic. I've been told that there's no stock available for a replacement, and there'...
During the summer of 2023, the battery compartment of my Medtronic insulin pump cracked, and the company replaced it. However, about 6 months later, the same issue occurred again in the exact same spot. There was no incident of dropping the device, and even if there was, it's unlikely that the same ...
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