McAfee Approved My Refund but Never Sent the Money

On August 19, an annual membership fee was charged to my card without my knowledge or authorization. As soon as I noticed the charge, I requested a refund, and my refund request was approved. However, even though the stated 2–5 business day processing period has already passed, the refund still has not been credited to my account.

I have been contacting customer service for days, but no solution has been provided yet. I also contacted my bank, and they clearly informed me that they had not received any refund transaction from McAfee. Therefore, they are unable to credit the refund to my account.

This situation has become extremely frustrating and exhausting. I request that this issue be resolved immediately and that the approved refund be credited to my account as soon as possible. Otherwise, I will have no choice but to pursue the appropriate legal remedies to protect my rights.