MasterClass won’t refund me within 30 days—how can I get my money back?

If MasterClass won’t refund you within 30 days—here’s how to try to get your money back;

• Double-check the refund policy: Confirm what MasterClass’s official refund window and exceptions are (rare cases, special promotions)
• Contact support with details: Reach out to MasterClass support again with your account email, charge date, and why you believe a refund is fair (didn’t use it, accidental renewal, service issues)
• Escalate within support: Ask to speak with a supervisor or senior support agent if the first response was a simple denial
• Use written proof: Provide screenshots of unused content, timeline of cancellation, and any communication showing you tried to resolve it early
• Dispute with your bank/card issuer: If you believe the charge was unauthorized or unfair, file a dispute/chargeback with your bank or card — explain the timeline and that MasterClass refused a refund
• Check platform billing: If you subscribed via Apple/Google/Stripe, request a refund through the platform’s Report a Problem / refund process
• Document everything: Keep records of emails, chat transcripts, timestamps, and replies — this strengthens disputes with your bank or third parties

If you still can’t get a refund;

• File a complaint on Xolvie to report MasterClass’s refund refusal and seek visibility/support for your case.