Maltcasino Canceled My Bonus for Playing on a Different Provider

Because the rules were not clearly stated, Maltcasino canceled my bonus, and I am really dissatisfied. After receiving a bonus code via Telegram, I decided to try out the site's game. However, after a while, I got bored and decided to switch to a different provider's game. The bonus terms that were communicated to me did not contain any language indicating that playing on another provider was not permitted.

I tried to withdraw the specified amount after winning, but my request was denied. A representative informed me that "your bonus was canceled because you played on a different provider" after I contacted live support. The rules were not communicated effectively, hence this is unacceptable. Please, Maltcasino, pay out my earnings and make your policies more clear. Players should be treated fairly and with transparency.