I Can’t Close My Maltcasino Account and They’re Blocking Withdrawals with ID Requests

Cem
April 16, 2025 1:51 AM185

I’ve been a user on Maltcasino for a while and never had any problems until recently. Now, every time I try to deposit or withdraw money, they suddenly require identity verification—asking for both a selfie and a copy of my ID. What’s frustrating is that I know other users who aren’t being asked for these documents, which makes this feel arbitrary and unfair.

What’s worse is that when I try to close my account altogether, they refuse to process the request. I’ve contacted support multiple times, but they keep dragging the issue out. I’ve had enough of this runaround.

All I want is to have my account permanently closed and to stop being asked for documents just to access my own funds. Maltcasino, please resolve this immediately. My username is c.**

Similar Complaints

Maltcasino Bank Transfer Delayed – No Support or Resolution

Serkangun
Serkangun
Maltcasino
March 13, 2025 11:32 PM71

I made a bank transfer to Maltcasino, but my deposit has still not been credited. When I contacted live support, they st...

Betandyou Won’t Process My $112 Withdrawal

Abdurrahman
October 25, 2025 4:06 PM51

On October 23, 2025, I requested a $112 withdrawal via Papel on Betandyou. I had never experienced any issues before, an...

Betpublic Rejected My 40K Withdrawal and Suspended My Account

Kerem
December 29, 2024 12:05 PM43

I am unhappy with Betpublic after my ₺40,000 withdrawal request was rejected. When I woke up, I found the request had be...

1

Maltcasino's New Withdrawal Rule Makes Accessing Winnings Difficult

Mert
January 7, 2025 4:51 PM59

I’ve always enjoyed playing on Maltcasino and have even had some great wins on the platform. However, they recently intr...