Yesterday (18.09.2024), I purchased the MAC Fluid foundation. I was given a sample of the Radiance Serum foundation, and after trying it, I realized it suited my skin much better. Today (19.09.2024), I went to exchange the unopened, unused product for the Radiance foundation, but I was told that exchanges are not allowed due to company policy. However, MAC's online sales clearly state a 15-day exchange period for unused, sealed products.
Considering foundation is a long-term product, it doesn’t make sense for me to use something I don’t prefer when I could have the product that works for me. If I buy the new one, the original purchase will go to waste. MAC urgently needs to address this and offer a solution.
On September 28, 2025, I visited the Mac Cosmetics store at Kapasite Mall to purchase a foundation from the Studio Radiance series. Since I couldn’t remember my exact shade number, I asked the staff to check my previous purchase records. I specifically mentioned that I was very happy with my previou...
On February 8, 2025, I purchased several products from a MAC Cosmetics store as a gift for my wife. However, when I brought them home, she realized they were expensive and not products she would use. Since the items were completely unopened, with intact packaging and seals, I decided to return them....
On September 29, 2024, I purchased a concealer from a Mac Cosmetics store, only to discover that the internal mechanism is defective and causes constant leakage. The product is essentially unusable in its current state. When I reached out to the store for an exchange, I was told that I could only sp...
Three days ago, I purchased a foundation worth around ₺1,500 from a Mac Cosmetics store. During the purchase, the store associate barely assisted me — they were in a hurry and ended up giving me the wrong shade that doesn’t match my skin tone. I went to the Kentpark store to request an exchange, but...
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
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