If LoveShots charged you after you canceled,
Review your cancellation first;
• Check:
– Your cancellation confirmation and cancellation date
– Your App Store or Google Play subscription status
– The renewal date associated with the new charge
– Your bank or card statement
• Confirm:
– You canceled before the renewal deadline
– Auto-renewal is now disabled
– The charge was actually completed and isn't just pending
– There are no other LoveShots subscriptions under another account
LoveShots says Apple subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the current subscription period ends.
Gather evidence;
• Save screenshots showing:
– Your cancellation confirmation
– The post-cancellation charge
– Your current subscription status
– Your payment receipt
• Keep:
– Transaction ID
– Payment receipt
– Cancellation date
– Charge date and amount
– Previous support conversations
Contact LoveShots support;
• Request:
– Verification of when your subscription was canceled
– A refund for the post-cancellation charge
– Confirmation that auto-renewal has been stopped
– Written assurance that no additional charges will occur
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
