LifeStance Health has been billing me incorrectly for sessions I didn’t attend. How can I resolve it?

If LifeStance Health sends you the wrong bill, the first thing you should do is gather all the necessary paperwork. Gather proof of your claim, such as meeting calendars, receipts, or payment statements that clearly show the differences.

Next, get in touch with LifeStance Health's financial office. Give them detailed information about the wrong charges, such as the dates and amounts of any sessions you didn't go to. Make sure to ask for a full explanation and a list of all the fees that were applied. Also, make sure you understand any fees or changes that were made.

If you and LifeStance Health can't work out your differences, you may need to file an official dispute with your insurance company or LifeStance Health. Check your insurance policy again to make sure you understand the limits of your coverage and how much you will have to pay out of pocket. If the problem doesn't go away, you might want to talk to a lawyer who specializes in healthcare law.

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