Our washing machine, which we bought 15 months ago and is still under warranty, is being sent to the service for the second time. The first time we took it, problems with tearing our clothes started (we were sure that the warranty also covered this because they claimed the machine was sold with a no-tear warranty). So, the drum of our machine was replaced, and it was covered by the warranty. The second time, as soon as we heard the sound "Papapapa," I immediately turned off the machine and called the service. They came, said they couldn't fix it at home. When they contacted us, they informed us that a torn laundry fell out from under the drum of the machine, damaging the rear drum. For this, they requested a payment of 3,750 Turkish liras, claiming that it is not covered by the warranty and considering it a user error. I can't even imagine how I could intentionally put something in there that could cause this, so I believe it's a manufacturing error in the machine. After all, there is such a gap in the rubber part of the machine that my fingers can get in there. As long as I use this machine for washing, I need to know how to check the internal part of the washing machine. I urge the responsible parties to address this situation immediately. After this, I will no longer buy LG products for my home.
Hello, we purchased an LG washing machine just 4 months ago, and it’s already damaging our clothes. It’s tearing fabric during normal cycles, and despite multiple complaints, no one is taking responsibility. When the service team finally came, they charged us ₺700, only to say there was “no issue” ...
I purchased an LG washing machine 15 days ago, but from the very first day, water has been leaking from the detergent tray. I contacted customer service, and a technician came to inspect it. However, they claimed there was no issue and charged me ₺500 under the pretense of "user error." The problem...
Hello, I purchased two LG washing machines in April, and while one works perfectly, the other has been problematic from the start. We installed the machine in the 6th month, and from the first use, it failed to spin properly and was extremely noisy. I reported this issue to the service in the 7th mo...
I purchased an LG washing machine from a store in Aydın less than two years ago. The machine is still under warranty. Recently, it started leaking water and making excessive noise. Eventually, it even began tripping the circuit breakers in my home, forcing me to call for service. When the authorize...
From the very first day we bought our LG washing machine, it has had spin cycle issues. Recently, the problem became unbearable—the machine would get stuck mid-cycle with clothes and water still inside, refusing to spin. We called customer service, but the technician kept delaying the visit with “to...
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