Requesting Immediate Cancellation

I am an annual member of Macfit Akbatı and, due to a health issue, I requested the cancellation of my membership. About two months ago, I informed the Akbatı branch about my situation and sent them a doctor’s note as requested. Despite this, no proper response was given to me for months, my cancellation has still not been processed and my membership remains active in the system. During this period, Macfit has attempted to charge my account many times, and in the last two months alone there have been at least ten payment attempts, even though I clearly requested cancellation for health reasons. I am very disappointed with the lack of customer service and the fact that my health report and cancellation request have been ignored. I kindly request the immediate cancellation of my membership on the basis of my health condition, the stopping of all current and future payment attempts, and written confirmation that my contract has been terminated.