We purchased an LG OLED TV, and the product arrived with a defective screen that was completely stained and black. When we contacted LG technical service, they refused to replace the TV, claiming it was a display model, and no repairs were offered either. Despite having an additional warranty, nothing has been done to resolve the issue. After the initial inspection, the representative from Istanbul stopped responding, leaving us with a broken TV for over a month. Their customer service has been indifferent, both through LG and WhatsApp, which is incredibly frustrating. I will never purchase an LG product again. The service even claimed the damage was due to wear, which is simply unacceptable.
I purchased an LG OLED65C46 TV on November 16, 2024, from an authorized LG dealer. The TV was installed by LG’s authorized service team on November 19, 2024. However, just two weeks later, the screen suddenly went black while watching it in the evening. I contacted LG service and scheduled a repair...
My television with the product code LG OLED55C24LA, which I bought in January 2023, turned off on May 16, 2023 and has not turned on again. The technical service arrived quickly and said that the panel was defective as fabrication, in a short time, and gave a "dealer replacement report". They said t...
On October 26, 2024, we took our LG 50LB670V television to Berk Teknik, an authorized service center in Kocaeli İzmit, because it was not working, and we requested an explanation for the failure and the repair cost. After 10 to 12 days, they informed us that the repair would cost ₺12,000, and we dec...
Our television, which we started using at the end of 2018, has been experiencing various failures day by day. As I mentioned in previous years, we began using it in late 2018, and our first service record was in 2019. Since then, it's been one problem after another. The last issue we dealt with was ...
On Friday, June 21, 2024, I purchased a display model LG OLED65CS3VA 65" OLED TV from the Teknosa store in Çerkezköy, Tekirdağ. Before buying, I carefully inspected the TV and found no issues with the screen or casing. I accepted the product in that condition. The next day, when the service technic...
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