On May 29, 2024, I purchased an LG DFC-425 dishwasher. A few months later, I noticed a crack on the upper part of the dishwasher door, as shown in the attached images. Despite there being no signs of impact or damage, the crack appeared. I promptly reported the issue to LG customer service, who connected me with an authorized service center. After reviewing the situation and the images I provided via WhatsApp, the technician mentioned, "I’ve worked at LG for a long time, and this is the first time I’ve seen such an issue." However, they still emailed LG headquarters claiming it was a user error not covered by warranty. I only discovered this weeks later after contacting LG myself because I hadn’t received any updates. Had I not followed up, no one would have contacted me. When I discussed the matter in detail with a customer representative, they offered no solution except to state that nothing could be done. I proposed a reasonable solution: "Send a professional LG technician to inspect the machine. If the crack is proven to have been caused by an impact, bending, or any user action, I agree to pay for the repair. Otherwise, I expect LG to resolve the issue under warranty." However, I was told that a technician would not come for inspection unless I paid an additional fee, leaving me stuck with an unresolved problem. As the dishwasher sits idle, the crack has visibly worsened over time, as seen in the attached images. There are no signs of impact or misuse. I have hidden sensitive information from the invoice and the service technician's personal number to comply with privacy rules. I request that this issue be resolved under warranty and that my grievance be addressed promptly.
I purchased an LG dishwasher, but from the moment I started using it, the lower rack has been extremely difficult to slide. I contacted LG service, and a technician came to inspect it. After checking, he admitted, "I’ve never seen this issue before; only the main service center can resolve it." He t...
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I purchased an LG DFC533FV dishwasher about a month ago, and it was installed by the authorized service team within the same week. However, a serious defect in the door was not immediately visible. A few days later, I noticed that one side of the door was pushed inward, clearly a manufacturing defec...
My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there....
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