I sent my ID and bills to LeoVegas and they still haven’t approved it, how can I resolve the verification?

Here are some practical steps:

• Check that the documents are clear, in color, uncropped, and with a visible date. Many times, they’re rejected for poor quality or because they’re in black and white.

• Re-upload the files from the “Account Verification” section in your LeoVegas profile, making sure the accepted formats (JPG, PNG, or PDF) don’t exceed the maximum file size.

• Send an email to [email protected] including your user number, the date of submission, and re-attaching the documents. Request confirmation of your case status.

• If you don’t get a reply, use the live chat on the platform and ask for a ticket number to track your request.

• Check your spam/junk folder, since the company sometimes asks for additional documents (e.g., a selfie holding your ID), and these messages can be missed.

👉 If there’s no progress, consider filing a complaint on Xolvie to seek a resolution.