Despite being a corporate customer and using thousands of Lenovo products (laptop, monitor, AIO, PC), they have failed to send a charger to Ankara for 15 days. No calls, no inquiries. The support ticket is still open, and we can't comprehend this level of service. For those curious, I reached out to IBM everywhere I could. Thanks to @Ala_LenovoAdministrator, a Lenovo representative finally called after 15 days, inquired about the situation and promised to take care of it. On January 12, 2024, we received a message that it was sent through cargo again. We waited on Friday and Saturday, but nothing arrived. We insisted on a tracking number, but they didn't provide it. On Monday, today, we waited again, but nothing arrived. I went to Yurtiçi Kargo to check if there was a package under my name or address; there was none. I informed the responsible person who called me, and they said they would check. We keep receiving phantom cargo emails without a tracking number. No tracking number, no courier company, and no one calling or inquiring. Thanks, Lenovo, for giving us a perfect service experience.
Despite having paid the fees, my Lenovo tablet has been in technical service for 1.5 months. It's highly infuriating, and Lenovo's technical support in Turkey appears to have no regard for customer satisfaction. I've contacted them at least 20 times, and no one seems willing to help. I urgently requ...
One year ago, I purchased a V14 G2-ALC Laptop (Lenovo) - Type 82KC Laptop, and its motherboard burnt out within only 50 hours of use. The service center conducted the necessary repairs, but they delivered a constantly malfunctioning computer. I returned it to the service center, requesting a replace...
I have a Lenovo Legion Y530 laptop. My charger adapter broke, and to buy a new one, I contacted customer service by phone and email. They told me to create a request for the part. I created the request. The process of creating the request and receiving feedback from Lenovo was very slow. Despite wai...
My Lenovo V14 laptop with serial number 252009227114 has an issue with the charging port, so I sent it to Lenovo service under warranty. The response I received highlighted the company's dishonesty and irresponsibility towards customers. I received a brief message: "User fault detected. If you confi...
I have been experiencing persistent overheating and freezing issues with my Lenovo LOQ 15IAX9 laptop since March 30, 2025. Although the device is under warranty, these problems have not been resolved, and I have been unable to use the laptop for approximately two months. Moreover, the device has bee...
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