I sent my Lenovo Legion 5 device to BDH® Lenovo service under warranty, requesting a fan cleaning. Contacting Lenovo Premium Care, I asked not to format my device, and if such a decision was made, I requested the technician to contact me. It seems that the technician returned my device without any processing. I am surprised at the need for formatting to clean the fan on a FreeDOS device. As an engineer, I have never seen formatting for fan cleaning before. Throughout this process, I was without my computer for a week. I want to express my dissatisfaction with this service experience from Lenovo and its support. In our family company, we will now consider alternative options for business computers.
Since the day it was purchased, the Lenovo laptop has been having the problem of not detecting the disk/not opening, and it only turns on 1-2 times out of 10. We sent the device to BDH Authorized Service under warranty, the BIOS was updated and sent to me. However, when the device arrived, it had th...
I regret to inform you that I am quite dissatisfied with the repair process of my Lenovo Legion Pro device, which is currently being handled by 'BDH Bilişim Destek Hizmetleri San. Tic. A.Ş.'. The part quotations I have received so far have been incomplete, and despite my clearly communicated reques...
I sent my Lenovo Idea Gaming 3 device to the Lenovo technical service in its original box, carefully placing it in the foam inserts, due to a keyboard issue with crackling sound. Lenovo dismissed it as a flaw and returned the device as it was. However, the charger arrived in a damaged condition. The...
I've sent my Lenovo computer for warranty service twice due to various issues. However, even after these two service submissions, the problems persisted, and my computer returned to me with scratches and other issues that weren't present before. For the third time, I sent the device with a request f...
As part of the warranty, I recently sent my Lenovo laptop to BHS Informatics, an authorized Lenovo service provider, through Vatan Computers. I only use it as a second device at home. Even though Vatan Computers couldn't see any damage, BHS Informatics said that the laptop's case was out of alignmen...
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