If a player loses access to their League of Legends account due to a hack and Riot Games support is slow to respond, they can take the following steps:
- Reset the password: Attempt to change it from account.riotgames.com if you still have access to the linked mail.
- Check the recovery email: Look for emails from Riot about suspicious changes to the account, including spam.
- Protect the associated email: If the email was also compromised, change the password and enable two-step authentication.
- Contact Riot support: Submit a ticket at https://support-leagueoflegends.riotgames.com/hc/en-us/ with:
- Username and summoner.
- Approximate date of account creation.
- Purchase history or relevant information to verify ownership.
- Do not make multiple login attempts: Repeated unsuccessful attempts may temporarily lock the account.
These steps increase the chance of recovering the account quickly.
Many people have shared their problems here and found solutions. If you have any, feel free to contact Xolvie.
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