LBank Support hasn’t replied and my withdrawal is stuck — how can I escalate this issue?

If LBank support hasn’t replied and your withdrawal is still stuck, start by checking official withdrawal status and reasons:

Delays can be caused by network congestion, maintenance, or system queuing and may auto-resolve in 8–24 hours; use the Assets → Withdrawal History page and look up any TxID on a blockchain explorer to see if it’s been broadcast.

Follow up through the official in-app ticket system (Personal Center → My Support Tickets) and escalate within the ticket rather than sending new emails, as consistent follow-ups show your issue is unresolved.

You can also email the official support address ([email protected]) with your order number, TxID, screenshots and a clear request for escalation — and mention that prior messages were unanswered to try to get risk control or higher-tier review.

If the exchange still won’t respond after reasonable waiting, consider filing a complaint on Xolvie to seek a resolution.