On November 5, 2025, I went to a Lacoste store to return a shirt I had purchased on October 28, 2025. Since the product was shipped from the central warehouse because it wasn’t available in the store at the time of purchase, the delivery period was included in the return window. This caused a delay and shortened my return time. The store staff refused to process the return, stating that my return period had expired, and said they could only offer an exchange or a gift card. However, during the purchase, I was informed that I had the right to return the product within seven days. I also contacted Lacoste customer service, but I received the same response and was told that there is no refund option for exchanged products. However, I did not request an exchange — I wanted to return the item directly. I request that my legal right to a refund be granted.
On April 9, 2024, I bought four t-shirts from the Lacoste store in Mersin. I've shopped there many times and trusted the brand because I had never encountered defective products before. I washed the t-shirts before wearing them, but when I took them out of the machine, I noticed that one had a seam ...
I purchased a pair of shoes from the Lacoste Armada store on February 1, 2023. The right shoe caused injury due to a piece inside, and I reported it to the store. I could wear the shoes only three times. I first reported the issue on 08/09/2023, seven months after the purchase date, but it was rejec...
In August, I bought a Lacoste t-shirt from the Armada store as a gift for my brother. Despite wearing it only once, the shirt developed pilling under the arms. I returned it to the store for inspection, hoping for a resolution. Five days later, I received a message at 11:47 PM stating that my reques...
On December 19, 2025, I went to the store to exchange a gift purchased for me from DS-DAMAT within the valid exchange period, as I already had a similar piece of clothing. I couldn’t find anything I liked and asked for a refund, but the store declined. Instead, they assured me that I could complete ...
I got a Lacoste sweatshirt as a gift in 2021, but it started to pill after just two wears. When I asked for help at the Lacoste store and with customer service, they were both rude and not very helpful. Even though the product had a 2-year warranty, they said they could only send it to be looked at ...
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