Lacoste Shoe Quality Issue - Unacceptable Return Policy
I left my item at your Lacoste store with receipt number LAC814236 for return, but it was rejected. I received a message stating that the lining inside my Lacoste sports shoe tore, despite having used shoes from various brands before. I trusted Lacoste as a reputable brand, but after sending the product for inspection, I received a negative response. While other brands stand behind their products, I am disappointed by Lacoste's handling of this issue. How can the inner side of a shoe be considered user error? I purchased these shoes last summer, and how much wear can white shoes really endure? It's a disappointment coming from a brand like Lacoste. I request a resolution to my problem.
Progress
I received a message stating that the product I left at your store with receipt number LAC814236 was not accepted for return. I bought the product last summer and wore it 3-4 times during the summer, then put it away. When I wore it again 3-4 times this summer, the inner side lining of the shoe tore and it became uncomfortable. I did not expect this from the Lacoste brand. I have not experienced such problems with shoes I've bought from other brands until now. It upset me that a company I thought was big like Lacoste does not stand behind its product, and I do not plan to shop again. I kindly ask for your assistance.
Dear Customer, We would like to express our regret for the negative experience you have had. Necessary investigations will be conducted regarding the notification you have sent, and you will be contacted as soon as possible. Thank you for your understanding. Sincerely, LACOSTE Customer Service
