I'm really unhappy with the couch I bought in March in Longview, Texas, I can't express how much but I’ll try… This sofa looks terrible because the seat and the area where you sit down are puckering. We didn’t know what to do for sometime later went to the store, showed the pictures and after some time the seat and back were changed, the new parts look even worse! When I complained again, they were so rude as to say that it happens because we sit on it?? That's something I've never heard of! Well, that’s what people do when they buy sofas. I feel lied to, and now I have to live with a sofa that looks like it was in a war. I didn't get what I paid for, and I didn't expect this from their customer service. It looks like they no longer care about quality.
I purchased sofas from Vivense that are so hard they're practically unusable. We tested the same model in the store and found them comfortable. However, when delivered to our home, the sofas were incredibly stiff. Despite the company's assurance that they would soften over time, even after 10 month...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
I purchased a Vivense couch in January 2023. Within a few months, the foam in the cushions started to sag. I filed a warranty claim, but the technician did not care about the issue. I then filed a complaint with the Consumer Protection Agency. The agency ruled in my favor and ordered Vivense to rep...
I went to the Vivense store in August 2022 and bought a couch with the option to exchange the fabric. After breaking and sliding open while on the floor in December 2023, the sofa began its journey into repair. I called multiple times before it was returned to me on January 20th after being taken fr...
After buying the covers for the Vimle model 3-seater sofa from IKEA in July 2022, we noticed that the fabric was getting yellow. We had to pay more to replace the covers in November, hoping that this would be a long-term fix. Even though the sofa is kept in a room that doesn't get direct sunlight, t...
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