On April 28, 2025, I attended the La Roche-Posay “First 50 Guests Get a Gift” event held at İstinyePark, and I am writing to express my deep frustration over the way it was handled. My friends and I arrived early in the morning and stood in line exactly as the event rules instructed, within the designated waiting area. Despite this, we were told by security that the first 50 gifts would only be given to a separate group of people they claimed had arrived overnight—a claim with no verification or transparency.
Although it was obvious that there weren’t even 50 people present at the time, the security guards refused to acknowledge our rightful place in line. Worse, they behaved rudely, saying things like “Go complain wherever you want, nothing will change.” This is not only a violation of the event’s fairness but also a serious blow to the brand’s credibility. It’s unacceptable for an internationally known brand like La Roche-Posay to leave participants at the mercy of arbitrary decisions by unprofessional security staff.
On April 28, 2025, I attended the La Roche-Posay “First 50 Guests Get a Gift” event at İstinyePark Mall. Despite arriving early in the morning and following all the event guidelines, we were unjustly denied participation and excluded from the giveaway. We stood in line properly, within the designate...
On April 28, 2025, I attended the La Roche Posay event at İzmir İstinyePark Mall, arriving as early as 6:00 AM to ensure I would be among the first 50 participants, as clearly stated in the event guidelines. Despite our early arrival, we were not allowed to enter the event. Even worse, the security ...
I’m completely fed up with the mess I’ve experienced ordering from La Roche-Posay. On April 27, I placed an order for 2 creams and 2 promotional gel gifts. The first issue arose when the shipment didn’t go out until May 9, and even then, it only included 2 creams and 1 gel—not what I originally orde...
On April 8, 2025, I received the La Roche-Posay B5 Plumping Eye Cream I ordered from the official La Roche-Posay seller on Trendyol. That same evening, I applied it for the first time—and by the next morning, my eyes were red, irritated, and swollen. I contacted the seller immediately to report the ...
I placed an order for a La Roche-Posay product, and the tracking information claims it was shipped on July 11. However, the package never arrived, and I haven’t been able to reach a single person for support since. I’ve tried contacting customer service multiple times—no one responds, no updates are...
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