Slow Response of Kuveyt Turk Bank to Spending Dispute

A week ago, I encountered an issue with my purchase as the product was not delivered. Unfortunately, Kuveyt Turk Bank seems uninterested in finding a solution to the problem. I'm curious about the delay in processing my legal rights and the lack of adherence to laws. Is it too challenging? It's quite unfortunate that I'm currently facing a difficult situation, and the bank is not providing the support I need. I kindly request expedited resolution of my spending dispute.