I'm looking to acquire a specific player for my team in a pack purchase all of which I won't need. How can I buy a player instead of the whole pack?

On November 27, 2025, at around 03:03 a.m., I made an in-game purchase in the Konami eFootball mobile game using my Akbank credit card. Inside the game, I received a message saying “payment failed,” but at the same time I got a notification from Akbank that $17 had been charged to my card, and the i...

For about a month in eFootball, I haven’t been getting any top-tier players—such as Epic, Showtime, or Big Time—from the pack openings in the pack section. Despite this, I continued buying in-game coins with real money and kept opening packs, but the results have been far below my expectations. The...

I’ve been playing eFootball 2026 on my Android phone for a long time. However, despite making multiple payments every time a new Epic Player Pack is released, I never receive rare or special players. My friends, on the other hand, get these players easily — sometimes on their first try or after spen...

On September 12, 2025, I made payments totaling ₺1500 via credit card in the Efootball mobile app, but despite these transactions, I did not receive any high-level right back, left back, or center back (stp) players. This issue has persisted for about a week, and every time I spend money, the outcom...

I have been actively playing eFootball 2026 Mobile for almost two years, yet during this entire time, my account has never received a single top-tier player. Meanwhile, I constantly see players around me pulling strong and rare cards, which makes the game feel unfair and unbalanced. My account user...

I’ve been playing Konami games since third grade, and recently I spent a total of ₺700 on in-game packs, hoping to receive at least one Epic player. I first invested ₺350, and when nothing came out, I added another ₺350—still no Epic player. What’s going on? I see YouTubers unlocking Epic players w...

I attempted to purchase MC on Konami's online platform multiple times, but I keep receiving a persistent payment error. My account has sufficient funds, and all payment permissions are active. Despite this, the system refuses to process the transaction. Just a week ago, I successfully bought MC wit...

Dear Konami team, I’m writing this with deep frustration and disappointment. I recently spent my last remaining balance in eFootball to finally get the one player I’d been dreaming of—Luis Suárez. I already had Messi and Neymar, and adding Suárez completed the perfect lineup I had been building for ...

Wow, Konami, it really seems like your main focus is just on squeezing every last penny out of us. Man, I swear we keep buying My Club, but we never seem to land any decent players. It's so frustrating! If your intention is solely to extract money from us, it would be appreciated if you could be tra...