Kodland Python Pro Classes Scheduled During Holidays Frustrate Parents

For about three years, I have been purchasing paid Python training packages from Kodland for my son. During this period, I have repeatedly encountered a situation that has become a serious source of frustration, which is why I feel compelled to write this complaint about the Python Pro program. Kodland continues to hold live classes on all official and religious holidays in Turkey, and for those who cannot attend, they only offer watching the recorded lesson as compensation. However, on public holidays families usually travel or make plans together, which significantly reduces live class attendance. For instance, on June 25, 2026, the eve of Kurban Bayram, the class scheduled at 6:30 PM in Istanbul, Turkey, was not canceled. Despite very low participation in such classes, the company behaves as if this situation is not important and proceeds as usual. This is a program with only one class per week, with complex and intensive content. When a child misses even a single class, it becomes very difficult to catch up. If every missed lesson is only compensated with a video recording, then the very purpose of live classes becomes questionable, because in that case children could simply watch videos instead. Kodland should understand what and how they are trying to teach children, and how missing even one lesson affects motivation and learning, and they should design, plan, and sell their programs accordingly. I have repeatedly requested that classes not be held on official and religious holidays, that the curriculum be planned in line with Turkey’s official holiday calendar, and that the impact on children’s motivation be taken seriously with a clear and transparent policy shared with parents. However, at the time of registration, no written contract or information was provided about how holidays would be handled, and no verbal explanation was given either. In the most recent incident, the instructor only suggested watching the recording as compensation. The customer representative then sent me the following message via WhatsApp: “Mr. Can, since we are a private institution and not a government body, holidays are determined by our institution, just like other private institutions. If you wish, I can add +2 bonus lessons to your balance so that you are not disadvantaged. However, even if I call you, I will not be able to provide any different information.” This response made me feel that instead of prioritizing children’s actual learning process and motivation, the issue was being brushed aside with a simple “+2 bonus lessons” offer. My expectation from Kodland is that they take into account the official and religious holidays of the Republic of Turkey when planning their education schedule, refrain from scheduling mandatory live classes on these dates, acknowledge the impact on children’s motivation and learning, and create an academic calendar accordingly. Furthermore, I request that all such rules and policies be shared transparently and in writing with parents. I am asking for an education model that truly prioritizes children’s long-term learning process and psychology and avoids overlapping live classes with official and religious holidays.