On October 25, we booked a connecting flight from Ankara to Dubai through Kiwi.com. Our Dubai flight was scheduled for 10:00 AM. After landing from our first leg via Istanbul, we headed straight to the gate, only to find it had closed two hours early. Despite having valid tickets, we were denied boarding.
This caused extreme distress, especially for my child, who had a meltdown due to the situation. It was a humiliating experience for our entire family.
I expect Kiwi.com to take responsibility and provide an immediate resolution, including compensation for our inconvenience. Such mismanagement is unacceptable, and I hope they will ensure this does not happen to others in the future.
We purchased a return ticket from Montenegro to Istanbul through Kiwi.com. While the airline did change the flight time, and the Kiwi app notified us of that, there was absolutely no notification—no email, no message—about the airport change. We unknowingly went to the wrong airport, only to discove...
We purchased a flight ticket through Kiwi.com for July 21st for me and my spouse. The itinerary was a connecting flight from Ankara to Malta via Ankara-Istanbul-Skopje-Malta. Due to a delay in Ankara on the day of the flight, we checked in online for the following flights. However, the reservation c...
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
I purchased a ticket on Kiwi.com for AJet flight VF4179, scheduled for July 21, 2025, departing from Şanlıurfa to Ankara at 09:50. Shockingly, the fli...
I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...
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