I would like to request a refund from King Games (Candy Crush). Instead of ₺39, ₺103 was charged, and instead of ₺129, ₺175 was deducted from my account. I don’t understand why more money was withdrawn than the prices shown in the game.
I would like to dispute these charges, as they were made without my approval. Please look into this matter and process my refund. Thank you, and have a good evening.
Two unauthorized charges were made from my account — a total of ₺104 was withdrawn without my consent. I request that this issue be investigated and resolved as soon as possible. I truly enjoy playing King.com games, and my progress has been great, but I’m deeply disappointed by this situation. If ...
I purchased moves in Candy Crush Saga for ₺109, but due to an internet issue, I was charged four times. Despite the multiple charges, the moves were never loaded into my account. I’m really upset that such a problem occurred, especially after so much time of using mobile payment without issues. To m...
I clicked on the ₺129 purchase button in Royal Match, but instead, ₺309 was deducted from my account! To make things worse, I never received the gold or rewards I paid for. There is no "Contact Us" button in the game, so I have no way to reach customer support for help. This is completely unaccepta...
Today, I noticed that 300₺ was withdrawn from my bank card for a transaction linked to an app called Toptop Games, which I have never installed, used, or authorized. In my banking transaction details, the description clearly shows “Toptop Games”, and I only received an SMS notification about the cha...
Hello, I’ve been playing Coin Master for free, as I always do, but today I was shocked to see that ₺1,500 was withdrawn from my account — completely without my knowledge or consent. I never made any in-game purchase, nor did I authorize this transaction in any way. How can such a large amount be ch...
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