I own a 2021 Kia Ceed Hybrid, which I primarily use for commuting and occasional long drives. Despite being only at 19,000 kilometers, I have been facing an unbearable problem with the air conditioning system. For the past few months, a horrible sewer-like smell has been coming from the AC. I have never experienced anything like this in any of the cars I’ve owned before.
To resolve this, I took my car to two different authorized Kia service centers in İzmir. They recommended a full air conditioning maintenance and pollen filter replacement, claiming that this issue is common in these vehicles and unfortunately cannot be permanently resolved. I followed their advice and spent 2,500 ₺ on the suggested maintenance, yet within a week, the same terrible odor returned. Driving my car now feels like sitting next to a decaying animal carcass.
In addition to this, my vehicle’s temperature display is completely inaccurate. On days when the actual temperature in İzmir reaches 45°C, the car misleadingly shows only 29°C, even at noon under the blazing sun. This leaves me wondering what other issues might be going unnoticed.
I am extremely disappointed, as I’ve always maintained my vehicle at authorized service centers and expected better quality from Kia. I demand a permanent and effective solution for both the AC odor and the faulty temperature reading. I also expect a full investigation into these issues, along with either a free repair or replacement of the defective components. Please take this complaint seriously and resolve these problems immediately to restore my confidence in your brand.
I own a Kia EV6 and on 01/12/2025 I had its periodic maintenance done at Kia Baykaralar authorized service. For this maintenance, in which only the pollen filter and hydraulic brake fluid were changed, I was charged ₺15,000. I find this amount extremely excessive for such a limited operation. I also...
I bought my 2020 Kia Sportage car from Kia's Trabzon authorized dealer in 2021. About two months after the vehicle was received, and for the next two years, it regularly gave an exhaust emission error once a month. In the case of a problem that gives the same error more than once and cannot be repai...
I purchased a 2020 model Kia Sportage from Kia's authorized dealer in Trabzon in 2021. Within two months of acquiring the vehicle and consistently for the next two years, it has been showing a monthly exhaust emission error. With multiple failed attempts to resolve the issue, including replacing var...
I purchased my Kia vehicle brand new in 2024, and within less than a year, I have had to bring it to the service center 5 times for the same recurring issue. Today, I spoke with the service manager, Mr. K***. Instead of providing a solution, he only gave me technical details such as the exhaust need...
I bought my Kia CEE'd 2024 SW from Ankara on February 17, 2024, and within two weeks, both the cruise mode (which should save 15-20% fuel) and the start-stop feature malfunctioned. I hope there's a knowledgeable mechanic in Turkey. I heard that Kia Turkey claimed they charged the battery of the car ...
Comments