They say in Istanbul, "Kia never deceives." So, on June 19, 2023, I bought a Kia Cerato and immediately hit the road. However, I heard a strange noise coming from the car, almost like a whining. I contacted customer service, who advised me to take it to the nearest service center. So I handed over my car to the Ankara Kia dealership. They acknowledged the noise, first attributing it to the steering and then claiming it was caused by low transmission fluid. They even replaced the transmission, but the noise continued. They eventually informed me that the noise was normal and closed the case. If this noise was normal, why did they replace the transmission and tamper with every component of my car? I am convinced that my car is a faulty product and that I am entitled to a replacement.
I brought my 2020 Kia Picanto 1.0 Cool package to the Konya Kia service center on July 30, 2024, because I heard a metal scraping noise from the front right side. I was told that my car, with 88,000 km, is still under mechanical warranty until 150,000 km or 5 years, and if the issue is covered under...
I bought my 2020 Kia Sportage car from Kia's Trabzon authorized dealer in 2021. About two months after the vehicle was received, and for the next two years, it regularly gave an exhaust emission error once a month. In the case of a problem that gives the same error more than once and cannot be repai...
I purchased a 2020 model Kia Sportage from Kia's authorized dealer in Trabzon in 2021. Within two months of acquiring the vehicle and consistently for the next two years, it has been showing a monthly exhaust emission error. With multiple failed attempts to resolve the issue, including replacing var...
I purchased my car brand new in December 2020, and I've been happily using it for three and a half years. In 2022, there was a leak in the roof insulation, resulting in yellow stains on the ceiling upholstery. Your service promptly replaced the roof within a day, and I regained confidence in your se...
I purchased my Kia Stonic 1.4 Cool package car brand new from Bursa Şentürk Kia dealership in November 2020. Currently, my car has only 19,500 kilometers on the clock, and I've diligently serviced it at the same authorized service center for all periodic maintenance. During the 2022 November service...
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