Keto Cycle charged me after canceling my plan, how can I get a refund?

If Keto Cycle charged you after canceling,

Verify your cancellation first;

• Log into your account
• Check:
– Subscription status = canceled
– Cancellation confirmation email (check spam)
– Cancellation date vs charge date

If you canceled after renewal, they may still charge for that cycle.

Check where you subscribed;

• Website → cancel via Keto Cycle account
• Apple → cancel via Apple ID
• Google Play → cancel via Play Store
• PayPal → cancel automatic payments

Canceling in the wrong place = charges continue.

Gather your proof;

• Screenshots of:
– Cancellation confirmation
– Charges after cancellation
– Subscription status

This is critical for disputes.

Contact Keto Cycle support immediately;

• Email: [email protected]

• Say clearly:
– “I canceled but was still charged”
• Request:
– Full refund
– Written confirmation billing is stopped

If they don’t respond or refuse;

• Contact your bank / PayPal
• Request a chargeback
– Reason: “Canceled subscription but still charged”

If still unresolved;

Escalate by submitting a complaint on Xolvie to push for faster resolution.