I just bought the Kenwood JE280 citrus juicer, but I'm having trouble with the juicing mechanism. I went to the service center to find a replacement part, but they told me they didn't have it. It was really confusing. Even if they don't have it in stock, they should be able to get the spare part that is needed. I wasn't happy, so I reached out to Kenwood's customer service. They asked me to send them an email explaining the problem in detail.
It's been two weeks since I sent the email, and I still haven't received a response, whether it's good or bad. From what I understand, if a company sells a product, they should be required to provide spare parts. But I didn't expect to feel so indifferent from a brand like Kenwood. Honestly, I won't be influenced by the brand and won't buy their products again. It's really discouraging when you can't find any support when problems come up.
I own a Kenwood JE280 citrus juicer, and the squeezing cone broke. When I contacted customer service to order a replacement part, I was told it would take at least six months to be delivered. Additionally, they stated there was nothing more they could do to expedite the process, essentially suggesti...
Kenwood has been a complete disappointment. My dough mixer, which I hardly used, broke down, and for the past 6 months, the service center has claimed that the necessary part isn’t available. Every time I contact customer service, they say they will get back to me, but they never do. I strongly advi...
I purchased a Kenwood blender, and it broke on the very first use. I took it to the service center on May 4, 2024, but over two months have passed without any resolution. Despite repeatedly contacting the service center for updates, all I’ve been told is that they’ve emailed the head office. Custom...
I purchased the Kenwood kvl4170s Kitchen Chef (stand mixer) directly from Kenwood's website. Upon receiving the product, I noticed that the metal shaft connected to the up-and-down motion of the mixer head was problematic. It not only produced loud noises when in motion, but also caused the locking ...
I dropped off two Kenwood Air Fryer XXL fryers and one 8320 Chef XL Titanium Kitchen Chef, all Kenwood branded, at the authorized service center because they were not working properly. The fryers were sticking in the frying basins, and the Kitchen Chef had a problem with oil leaking. Even though a w...
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