I Face Gallery Crystal Support Problems Over A Faulty KitchenAid Stand Mixer

On April 17, 2026, I purchased a KitchenAid stand mixer from the Gallery Crystal store at Marmara Park Mall in Istanbul and paid approximately $1,153 for the product. I chose such an expensive machine because I was told it could operate continuously for up to 4 hours. However, during the very first use, the mixer stopped working after only a few minutes and would not turn back on.

I took the product back to the store the following day. The staff tested it there as well and confirmed that it was not working. Since the product was brand new and failed on its first use, I requested either a full refund or a replacement with a new unit.

Despite this, I have been dealing with the issue for approximately 1.5 months. We have called repeatedly and visited the store multiple times, but because I did not want to accept a repair process for a brand-new defective product, I have continuously been delayed without receiving a proper solution.

If I had wanted an inexpensive mixer, I could have purchased another brand for a fraction of the price. I chose KitchenAid and paid a premium price because I expected quality, durability, and reliable customer service. Instead, I received a defective product and have had to spend additional time dealing with an unresponsive and frustrating support process.

This experience has been a complete disappointment. I request that my brand-new defective KitchenAid stand mixer be replaced immediately with a new, fully functional product or that the approximately $1,153 purchase price be refunded to me in full.