My Karcher FC7 product has malfunctioned for the second time within the warranty period. I sent it to the service center using the home pick-up service on June 3, 2024. Despite more than three months passing, I haven't received any updates. In August, I contacted Karcher customer service to inquire about the status. Shortly after, the service center called me back, stating that they were waiting for a part and expected the process to be completed within two weeks. However, it’s been over a month since that conversation, and I still haven’t received any updates.
I pointed out that I have been waiting far beyond the legal service period and requested a replacement product. I was told to forward this request to customer service, but when I contacted customer service, they redirected me back to the authorized service center. It's disheartening that Karcher, a brand I trusted and whose products I enjoy, is not standing behind their product. When I insisted on my request, I was told that I could take the matter to the Consumer Court if I wished.
As of now, it's been 3 months and 7 days, and my product still hasn't been returned, causing significant inconvenience. I urgently request a prompt resolution to my issue, ideally through a replacement product or a swift repair. This level of service is unacceptable, and I need this matter addressed immediately.
I purchased a Karcher RCV5 robot vacuum on 02.07.2023. In April 2025, I had to send it to service due to a malfunction. The product was received by the service center on 11.04.2025, and I was told it would be repaired and returned within 20 business days. However, it’s now 21.05.2025— over 40 days l...
I dropped off my Karcher SC3 steam cleaner for repairs on September 7, 2024, and even though the 20 business days for the repair have gone by, it still hasn’t been fixed. I reached out to Karcher customer service on the 21st, 22nd, 24th, 25th, and 26th to ask for a new replacement product because th...
I purchased a Karcher RCV5 robot vacuum cleaner on July 2, 2023. In April 2025, the device malfunctioned and was sent to the authorized service center. It was received by the service on April 11, 2025, and I was informed that it would be returned within 20 business days. However, as of today, May 21...
I purchased the Karcher FC 7 machine in 2023, and after two years, the water receptacle part developed a problem. I took the machine to the Ümraniye Karcher Service in August 2024, where they informed me that the receptacle part needed replacement and would be ordered from Germany. Despite assurance...
I purchased a Karcher SC3 steam cleaner, and despite using it only a few times, it stopped producing steam. On February 8, 2025, I shipped the device to the authorized service center for repair. After contacting customer service, I was informed that the service center received it on February 11, 202...
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