I bought a Karcher floor cleaner, but it broke down after only one month of use. I thought the service center would fix it quickly when I sent it there, but I had to wait almost two months. The machine still had the same problem when it was finally sent back. Everything about this experience has been so disappointing, and I wish I hadn't chosen this name. I was hoping for at least a solid product and service, but both have let me down. I need Karcher Turkey Service to take responsibility for this problem right away and offer a good answer. This process has been stressful, and I hope it can be fixed quickly.
I purchased a Karcher foldable water tank cleaning machine for my workplace, paying ₺5,700. Unfortunately, the device broke down after a very short period of use. I noticed that the water tank was leaking into the electrical system, which is a serious defect. On July 17, I sent the product to the of...
In May, I purchased a Karcher S2 series steam cleaner and paid ₺9,900 by credit card. I was only able to use the product twice; on the third use, the machine heated up but stopped producing steam. The store where I purchased it did not assist me and directed me to a service center in Ankara. After t...
Karcher Turkey's customer relations and service have been an absolute nightmare for me. I've tried calling them about 50 times a day, but no one answers. I've sent emails, but they haven't responded. They sold me a defective product that arrived in a broken state. Despite the fact that I brought it ...
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
I bought a steam cleaning machine from Karcher, thinking, “It’s German-made, so it must be good.” If I had known how negligent their Turkish distributors were, I would have chosen a cheaper brand instead. I only used the product once, and when I tried to use it a second time, it didn’t work. I immed...
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