I purchased the Karcher FC7 model from a Media Markt store on September 8. When I used the product for the second time, I noticed a very bad odor spreading throughout my home. During the purchase, I was specifically assured that it “would never smell,” but the exact opposite happened — the odor was unbearable and completely ruined the air in my home.
To solve the problem, I ran the self-cleaning function, thoroughly cleaned every part of the device, and used the original Karcher detergent, but nothing worked — the smell persisted. I have the receipt, and I paid around ₺25,000 for this product. I would like to return it. Honestly, I didn’t expect such poor performance from a brand like Karcher — even my old device worked far better.
I request assistance with returning the product and resolving this issue promptly.
In August 2021, I bought a Karcher FC7 Cordless Floor Cleaner from your website. I had previously purchased a Pressure Washer and Steam Cleaner from Karcher, a brand I trusted and always recommended. Unfortunately, my experience with the FC7 was underwhelming. The equipment has broken down twice in ...
On October 21, 2023, I purchased a Karcher RCV3 robot vacuum from Media Markt for ₺14,000. For the past three months, the device has had serious problems with mapping and cleaning functions, and the issue occurs during every cleaning attempt, making the product unusable. I have already sent the vacu...
On 07.05.2025, I returned my Karcher brand vacuum cleaner to Media Markt, where I originally bought it, under the extended warranty. On 30.05.2025, I received a message on my phone stating that my upright vacuum cleaner had been repaired. I went to Media Markt to pick it up, but they said the vacuum...
I bought a steam cleaning machine from Karcher, thinking, “It’s German-made, so it must be good.” If I had known how negligent their Turkish distributors were, I would have chosen a cheaper brand instead. I only used the product once, and when I tried to use it a second time, it didn’t work. I immed...
Last year, I purchased a Karcher V7 vacuum directly from Karcher’s official website, paying around ₺12,000–₺14,000. From the moment it arrived, I have been dissatisfied with its performance. The suction power is extremely weak—barely stronger than a small handheld vacuum—and it only manages to colle...
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