I have been on hold for a customer agent from JustFly for almost an hour. How can I overcome this communication problem?

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Xolvie
Xolvie Resolution Specialist November 22, 2023 9:53 am

If you find yourself waiting on hold for an extended period while trying to reach a JustFly customer service agent, consider these strategies to overcome the communication problem:

Call at Off-Peak Hours: Customer service lines tend to experience higher call volumes during the morning and evening. You can potentially reduce your wait time by calling during the afternoon or early evening when call traffic is lighter.

Utilize Alternative Contact Methods: Explore other means of getting in touch with JustFly's customer service. Visit the JustFly website or use their mobile app to check if they provide alternative contact options like live chat or email. These methods might have shorter response times compared to calling.

Leverage Social Media: Reach out to JustFly through their social media channels. Some companies are more responsive on platforms like Twitter or Facebook, where they can address customer inquiries more promptly than via phone or email.

File a Complaint: If all else fails and you've exhausted your options without success, consider filing a complaint on Xolvie. This might attract the company's attention and prompt them to address your concerns.

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