JustDone support isn’t responding to my emails about billing — how can I get real assistance?

When JustDone support doesn’t respond about billing issues, the key is to insist through multiple channels and keep everything documented so you can escalate later. Here’s what you can do:

• Check your spam and promotions folders: sometimes automatic replies or tickets arrive from a different sender or with a different subject line.

• Resend your original email to [email protected] with a very clear subject, for example: “Second Request – Billing Issue / Double Charge,” including dates, amounts, and your payment method.

Summarize your case and attach screenshots of the card/PayPal charge and the subscription history in your account.

• If you paid through Apple, Google, or PayPal, open a complaint on those platforms in parallel (reason: unauthorized charge or unwanted subscription). These providers usually pressure the service to respond.

• Write down the dates of every contact attempt and keep screenshots; they will be useful if you need to request a chargeback with your bank.

Your voice matters. If the problem continues, share your experience and consider filing a claim on Xolvie to help make a difference.