JBL 560BT Headphones Not Repaired
I recently faced a frustrating experience with my JBL 560BT headphones that left me disappointed and dissatisfied with the brand's customer service. The headphones had been serving me well until an unfortunate incident occurred – the pivot point snapped, leading to a minor breakage. Though the product was still functioning, I wanted to get it repaired as it was still under warranty. With optimism, I reached out to customer service, hoping they could help me resolve the issue. However, to my dismay, they informed me that the damage was categorized as a "user error" and therefore not covered by the warranty. They stated that the repair was not possible, leaving me with no other recourse. To make matters worse, they mentioned that they don't keep spare parts in stock for this model, making repair even more challenging. This lack of after-sales support and refusal to address a customer's genuine concern reflects poorly on their commitment to their customers.
Dear Valued Customer, Thank you for choosing our company and products. Our team will contact you as soon as possible regarding your application. You can send any feedback about our products and services. We will be happy to assist you. Sincerely, JBL Customer Service
They refuse to repair the product for a fee and come up with various excuses. In short, they do not provide the spare parts and repair services for 3 years as stipulated in the Post-Sales Services Regulation. Despite having approximately 3-4 discussions with your company, initially, we were told that repair was not possible. In the subsequent discussion, they said they would provide the product for 510BT, which was above the market price, and I told them that it was already being sold for a lower price by the white goods manufacturer. In the last discussion, they informed me that they do not keep spare parts for plastic components by law and that repair is not possible. In this case, if the plastic parts of the JBL products we purchased get damaged or broken, repair is not possible, and they are essentially trash. Since we are a company and I am seeking my legal rights, I will file a lawsuit through the Ministry of Industry and legal channels instead of the Consumer Arbitration Board. I will contact the necessary parties abroad in order, starting with JBL - Harman - Samsung. I urge people in Turkey to think twice before purchasing JBL products.
