iyzico Unauthorized Card Transaction and Refund Request
On 29.09.2026 at 20:23:17, a transaction of ₺11,119 was made through iyzico from my physical VakıfBank card ending with 4546 without my knowledge or consent. I did not carry out this transaction, did not purchase any product or service, did not create any membership, and did not give any approval for this amount to be charged to my card. In my account activity, only the statement "iyzico" appears regarding the counterparty, and there is no additional information about any merchant. As soon as I noticed the transaction, I contacted VakıfBank and reported the situation. My bank stated that the cancellation and refund process could be carried out by iyzico and that the authority in this matter lies with iyzico. Afterwards, I also spoke with iyzico customer service and explained the situation in detail. As a result of these calls, I was told that the transaction would be examined by iyzico and resolved, and that iyzico could cancel it, but until today no refund has been made to my card and no concrete solution has been offered to me. I request that this transaction dated 29.09.2026 at 20:23:17 in the amount of ₺11,119, which was carried out without my knowledge, will and consent, be urgently investigated, that all records regarding the transaction and, if any, the related merchant information be shared with me, and that the full amount of ₺11,119 withdrawn from my card be refunded without any deduction. I also request that it be investigated through which channel and with which verification method this transaction was carried out and that the necessary security checks be implemented so that a similar situation does not occur again. Since this transaction was not carried out by me, there was no purchase of any product or service, and I did not approve this transaction in any way, I kindly request that my grievance be remedied without further delay and that the ₺11,119 be fully refunded to me.
