Iyzico Saved My Card Info Without Consent, Did Not Fully Delete It
Iyzico stored my card details without my permission. I promptly reached out via email to request the deletion of my data as soon as I became aware of the situation. They responded that it had been removed, but when I returned to the checkout page on the dermoailem website, I still noticed both my card details and phone number saved. This truly undermined my confidence and made me feel quite unsettled. It's simply not right to assert that the data has been removed when it's evident that it hasn't been. This goes beyond a simple communication problem; it’s downright deceptive. I would like to receive clear and transparent confirmation that all my personal information has been completely removed from the system. I anticipate a prompt resolution to this issue.
Hello Ms. Ayşegül, Your complaint is very valuable to us. We have forwarded all necessary information regarding the issue to our relevant teams. We are closely monitoring the process to provide a solution without making you wait any longer. Thank you very much for your patience and understanding. We will provide you with detailed feedback on your complaint as soon as possible. We are always by your side. Sincerely, Ceylan K. Solution Center Specialist
Hello Ms. Ayşegül, We have good news for you! We have shared all the processes related to your complaint with you and resolved your request. We also thank you for patiently staying in communication with us during this process. If you have any questions or need support on another matter, please do not hesitate to contact us. Your satisfaction is always our priority. We have also sent you our evaluation survey regarding your process. You can evaluate your experience from the notifications section and support us in improving our processes. We eagerly await your evaluation notes. Thank you again for your interest. Sincerely, Ceylan K. Solution Center Specialist
I would like to thank customer representative Ms. Ceyda very much.
Hello Ms. Ayşegül, Thank you for taking the time to complete our evaluation survey and sharing your feedback with us. Your opinions are extremely valuable to us and contribute to our ability to provide you with better service as iyzico. We are here to support you whenever you need it. If you would like us to assist with another matter, please do not hesitate to contact us. You can reach us at any time. Sincerely, Ceylan K. Solution Center Specialist
