Xolvie Resolution Specialist February 19, 8:43 pm
If italki Support hasn’t replied about lesson issues, don’t rely on comments or app reviews.
Go directly through their official Help Center and Support form on the italki website, which is the proper channel for case tracking and escalation.
The Help Center lets you submit a ticket with lesson details, screenshots, teacher name and dates so support can properly investigate your dispute.
Inside the italki app or web version, tap Profile → Help → Contact Support and choose the appropriate category (lesson issue, payment dispute, etc.) to ensure your request goes to the right team.
If you still don’t hear back, consider filing a complaint on Xolvie to seek a resolution.
Vote
Related Complaints
iTalki No-Show Policy Complaint After Missed Trial Class
Arife
August 10, 2024 1:19 pm
-There is an English-learning app called iTalki. Last week, I scheduled a lesson with a foreign teacher through the app to improve my English. I booked what they call a trial lesson (which, by the way, is not free) for 12:00 p.m. However, due to a busy schedule and weekday fatigue, I forgot about the...
iTalki Trial Class Complaint After Instructor Missed Session
Nilüfer
June 06, 2024 10:59 am
-iTalki completely failed me on my very first trial lesson. The teacher did not join the class, yet they still charged me for the trial lesson. I contacted them through every possible channel, but I did not receive any response. I even woke up very early in the morning for this lesson. Honestly, this...
italki