On April 29, 2024, I transferred 225 Euros to my Wise account via SWIFT from İş Bank. İş Bank charges an 850 TL transaction fee. So far, there have been no concerns. Then Wise notified me that only 215 Euros had arrived and requested an additional 10 Euros to proceed, or offered to cancel the transaction and issue a complete refund. I chose to cancel since I trusted the app I'd been using for years. The following day, only 165 Euros were deposited into my account, resulting in a loss of 60 euros. Both Wise and İş Bank deny culpability, alleging potential deductions by intermediary firms and failing to produce documents. I couldn't transmit or get the entire amount. I've lost 60 euros.
I am writing to report a serious issue concerning a money transfer sent to me via Wise. On October 14, 2025, a transfer was made from the UK to my İş Bankası (Turkey) account in GBP. The Wise app shows the status as “Transfer successfully sent to recipient’s bank (İş Bankası Turkey),” yet as of Octo...
On August 28, 2023, at 01:43, I transferred €100 via Wise to my bank account in Turkey under my own name (Transaction #1693401084). A fee of €5.28 was stated for the transaction. However, even after 5 days, the money has not reached my account. The Wise app still shows the status as “Waiting for you...
On December 27, I transferred 49,000₺ from my İş Bankası account in Turkey to my Wise account. Despite the funds reaching Wise, they were not credited to my account for over 10 days. After multiple failed attempts to resolve the issue through messages (at least five times), I provided all required d...
On June 13, 2025, I attempted an international money transfer through Wise with the reference number P89701400. However, before the funds ever reached the recipient, I canceled the transaction. Despite this, my ₺1,000 has still not been refunded. I’ve been waiting for weeks and tried multiple times ...
I’m extremely frustrated with Wise. On April 25, 2025, I made two transfer requests from my international account to my account in Turkey. Due to a mistake on my end, the funds didn’t arrive. As soon as I realized the issue, I immediately contacted Wise. They told me to update my account information...
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